Last Updated: March 31, 2015
This notice describes the privacy practices we follow for the personally identifiable information (PII) that we collect, use and disclose through use of our products and services either offline or online. Our online operations include the rent-a-bike.ph website. This Privacy Notice also explains how you can correct or change the PII we hold about you, or opt-out of receiving certain marketing materials.
By submitting your personally identifiable information to us, you consent to Rent-a-Bike Motorcycle Rental use and disclosure of your PII as set forth in this Privacy Notice. If you do not agree with the terms of this Privacy Notice, please do not submit any information to us either offline or through our website(s).
This Privacy Notice is applicable to PII that you provide to Rent-a-Bike Motorcycle Rental. This Privacy Notice applies to all of the products, services, mobile sites, mobile applications, and Websites offered by Rent-a-Bike Motorcycle Rental.
This Privacy Notice does not apply to those locations that are owned and operated by an independent licensee that is not owned or controlled by Rent-a-Bike Motorcycle Rental. Each independent licensee collects PII and uses the PII for its own purposes. Rent-a-Bike Motorcycle Rental does not control the independent licensee's use of this PII. For credit card transactions, the independent licensee - not Rent-a-Bike Motorcycle Rental – may collects and processes credit card information and receives payment for the vehicle rental services. Thus, such independent licensee is subject to the merchant rules of the credit card processors it selects. This Privacy Notice also does not apply to an independent licensee's website. These licensees may also use email campaigns and other methods of telephone, electronic and direct mail solicitation without our consent or knowledge and are solely responsible for their content and methods of identifying and contacting addressees.
You generally are not required to provide us with PII when visiting our website. However, when you make a reservation, rent a vehicle, and/or join one of our programs, we need to collect certain information about you to provide our services. The service that you choose will determine what information we collect from you. Here are some examples of information we may collect from you:
When you rent a vehicle, we may also record non-personally identifiable information about your rental (e.g. demographic information such as your age, gender, habits or preferences, where you rented the vehicle, where and when you returned the vehicle, payment arrangements, insurance preferences, gas consumption, mileage, geolocation information and other information related to the vehicle). This information is necessary in order to administer your rental reservation and/or process your transaction.
In addition, to better serve our more frequent renters, Rent-a-Bike Motorcycle Rental offers customized rental services on a membership basis. If you wish to join and request one of these services, Rent-a-Bike Motorcycle Rental may need more information than is required for providing standard vehicle rental service in order to provide you with these customized services.
When you download and use our services, we automatically collect information on the type of device you use, operating system and application version.
If you choose to allow it, our applications and mobile sites may collect location markers (geolocation data) using a GPS device built into or attached to your computer or mobile device or other methods, such as mapped wifi routers or cell identifiers from broadcast towers. You may adjust the settings of your computer or mobile device to turn off transmission of geolocation data at any time by updating the settings on your device.
Your telephone calls and email correspondence with us may be recorded or monitored for quality control, training and similar purposes. By using these communication methods you are consenting to the recording or monitoring of your calls and emails.
The PII we collect from you will be with your consent and will depend on how you use our services. We may collect this information directly from you by telephone, fax, postal mail, email, at the counter, upon completion of an application or enrollment form, or through your use of our website(s), mobile sites, mobile application, geolocation technologies such as GPS and GLOANS, or the Internet. To the extent you use our website(s), we may also collect information about your use of our website(s), transactional and account information, e-mail and other information related to communications to our website(s). We may also collect information about you indirectly through a travel agent, an account program in which you participate or through one of our partner programs when you deal with us through those means. Additionally, our affiliates and third parties may provide us with information about you.
You may choose not to provide some of your PII to us, but this may prevent us from providing our services to you, or limit our ability to provide you with the level of service that you would otherwise expect from us.
To provide the level of service we believe you expect from us, we may use your PII for the following purposes:
We may also use your information - both PII and non-personally identifiable information - for other purposes. For example, PII may be needed to process and track your transactions or to send you information about our affiliates' and business partners' products and services and other information and materials that may be of interest to you. If you use our website(s), we may also use your information to evaluate what portions of our website(s) are visited more often than others, determine where visitors came from, where they go, and how long they stay on a particular page, or on our website(s) in general.
From time to time, we also may combine your PII with information obtained from other sources, including third parties, in order to provide you with more customized services and product offerings. To do this, it is often necessary to share your information with trusted vendors and business partners, such as companies that manage accounts, offer affinity, frequent-user, and reward programs, and companies that perform marketing services and other business operations for us. For more information, see below under "Disclosing."
We may disclose your PII to affiliated and non-affiliated organizations including, for example:
We may disclose your PII to our affiliates and non-affiliated business partners for their use both on our behalf and for their own business purposes. For example, our affiliates and business partners may use such PII to send you information about their products and services and other information and materials that may be of interest to you. You may opt-out of us disclosing your PII for these purposes through one of the methods described in this Privacy Notice.
We may share your PII with other non-affiliated third parties, such as entities that provide services for our website(s) or for our business (e.g., advertisers, ad servers, content providers, services providers, credit card processors, data processors, website development and support, fulfillment services providers, e-mail list hosting companies and distribution companies) that use such PII on our behalf consistent with this Privacy Notice. These types of third parties are not permitted to use your PII for any secondary purposes.
We may also transfer or assign your PII to third parties as a result of or in connection with a sale, merger, consolidation, change in control, transfer of assets, reorganization, or liquidation.
Any information that you provide to us will be treated in accordance with this Privacy Notice. We operate globally so we may need to transfer your PII to locations outside of your country as part of our normal business operations.
We retain the personal information of our customers for as long as necessary to fulfill the purposes for which it was originally collected and/or as long as necessary to meet any legal, auditing, or account requirements.
We strive to ensure that we give you a stress-free rental experience and are dedicated to building a rewarding and lasting relationship with every customer. To provide the level of service we believe you expect from us, we may use your personal information for the following purposes:
We may also use your information - both personal and non-personal information - for other purposes. For example, personal information may be needed to process and track your transactions or to send you information about our affiliates' and business partners' products and services and other information and materials that may be of interest to you. If you use our website, we may also use your information to evaluate what portions of our website are visited more often than others, determine where visitors came from, where they go, and how long they stay on a particular page, or on our websites in general.
We also may combine your personal information with information obtained from other sources, including third parties, in order to provide you with more customized services and product offerings. To do this, it is often necessary to share your information with trusted vendors and business partners, such as companies that manage accounts, offer affinity, frequent-user, and reward programs, and companies that perform marketing services and other business operations for us.
If you have not of receiving marketing materials, we may use and disclose your personal information to offer you products and services provided by us and our licensees and franchisees worldwide.
We may be legally required to disclose your personal information to third parties. In other instances, we may need to disclose your personal information to be able to provide you with the services you request. We may disclose your personal information to the following entities:
We may disclose your personal information to our non-affiliated business partners for their use both on our behalf and for their own business purposes with your consent. For example, our business partners may use such personal information to send you information about their products and services and other information and materials that may be of interest to you. You may opt out of us disclosing your personal for these purposes at any time through one of the methods described in this Privacy Notice.
We may share your personal information with other non-affiliated third parties that provide services for our websites or for our business (e.g., advertisers, ad servers, content providers, services providers, credit card processors, data processors, website development and support, fulfillment services providers, e-mail list hosting companies and distribution companies) and that use such personal information on our behalf consistent with this Privacy Notice. These types of third parties are not permitted to use your personal information for any purpose other than what we are engaging them to do.
We may also transfer or assign your personal information to third parties as a result of or in connection with a sale, merger, amalgamation, consolidation, change in control, transfer of assets, reorganization, or liquidation.
If you use our website(s) or otherwise interact with us via the Internet, the following privacy-related policies also apply:
Collecting your IP address allows us to gather useful information and data about our customers' use of the site, such as the Web pages viewed on www.avis.com.
Rent-a-Bike Motorcycle Rental collects IP addresses for the purposes of: helping us diagnose problems with our main computers, for system administration, to report aggregated information to our business partners, and to audit the use of our Website. When users request Web pages from our website(s), our Web servers log the User's IP address. For example, we collect and/or track the home server domain name, the type of computer, and the type of Web browser used by you to access this Web Site. Such collection and tracking information is gathered by us as you navigate through our Websites, and will be used by us for our business purposes only.
We also gather certain information automatically and store it in log files. This additional information may include browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We do not link this automatically collected data to information we collect about you.
We may use third-party servicing technology and service providers to serve ads on our behalf across the Internet and sometimes on our Websites. They may collect non-personally identifiable information about your visits to our Websites, and your interaction with our products and services. They may also use non-personally identifiable information about your visits to send you targeted advertisements for goods and services. This information is collected through the use of a pixel tag, or similar technology which is industry standard technology used by most major websites.
We may also share website usage information about visitors to our website(s) with selected third parties for the purpose of targeting our Internet advertisements on our website(s) and other websites. To do this, we use web beacons and cookies provided by our third-party ad server on our website(s). In connection therewith, such third parties may have access to and use non-personalized information about your online usage activity. The use of advertising cookies and web beacons sent by such third-party Web servers is standard for commercial activity in the Internet industry.
Occasionally, when linking to a third-party website from our website(s), you may still see an Rent-a-Bike Motorcycle Rental logo. This is to provide you with a seamless experience when visiting our website(s). In these cases, you are no longer on our website(s) but the third-party website, and therefore the information collection practices of the third party's website may differ from our's. The privacy notice of the third party site will govern how information collected from you is used by the owner of the website.
In order to provide you with more personalized services, we may give you the option of linking your social profiles with your Rent-a-Bike Motorcycle Rental accounts on our website. We may add or remove the availability of any or all platforms at any time in our sole discretion.
We may collect personal information and additional information from your social profiles, which will be used by Rent-a-Bike Motorcycle Rental and agents acting on our behalf to customize your Rent-a-Bike Motorcycle Rental customer experience. Some examples of the type of information we may collect from these social profiles include:
The information we collect may be used to:
In an effort to provide our customers with new ways of sharing content, we have enabled some of our online content to be shared on social websites through hosted sharing links and icons. Users who share content and links through their social media profiles should be aware that all activities of this nature are public.
Please note, when you share (with or without adding your own comments) any of our content on your social media profile, that action is governed by the privacy notice of that social media platform, and not this Privacy Notice.
If you choose to participate in posting or sharing activities, you are electing to share and display such public activities via our website. Due to the public nature of your posting or sharing, your posts may appear on our websites, be included in RSS feeds, APIs (application program interfaces), and may also be made available to other websites via other formats. As a result, your public activities may appear on third-party websites, blogs, or feeds. We are not responsible for any personal information you choose to make public via your shared posts.
The security of your PII is important to us. We exercise reasonable care in implementing generally accepted standards of security to protect your PII from loss, misuse and unauthorized access, disclosure, alteration or destruction.
Unfortunately, "perfect security" does not exist on the Internet, and no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take reasonable efforts to protect your PII, we cannot guarantee that PII stored on our servers, or transmitted to or from a user, will be free from unauthorized access. By using our website(s) and corresponding with us, you acknowledge that you understand and agree to assume these risks.
You are responsible for maintaining the confidentiality of your account password, membership and booking numbers, and you will be responsible for any access to or use of our website(s) by you or any person or entity using your password, whether or not such access or use has been authorized by or on behalf of you, and whether or not such person or entity is your employee, relative or agent. In the event of the unauthorized use of your password, account, membership number or booking number, or any other breach of security involving your information as it pertains to Rent-a-Bike Motorcycle Rental, you agree to immediately notify us. It is your sole responsibility to ensure that you exit from your account at the end of each session, control the dissemination and use of your password, control access to and use of your account, membership number, and booking numbers, and notify us when you desire to cancel your account on our website(s). We will not be responsible or liable for any loss or damage arising from your failure to comply with this provision.
It is our policy that we will never request your sensitive PII, such as your credit card number or password, in an e-mail, text or on a website that is not located at the domain name used by Rent-a-Bike Motorcycle Rental or an affiliate. If you receive an e-mail or other correspondence requesting that you provide any such information via e-mail or to a website that is not on such domain name, please do not provide such information, and report such request to us at
In the unlikely event that we have reason to believe that the security of your PII in our possession or control may have been compromised, we will notify you consistent with the applicable laws and regulations. If a notification is appropriate, we will do so as promptly as possible under the circumstances. If we have your current e-mail address on file, we may notify you by e-mail.
If you have provided your PII to us, you can update the PII we hold about you. You play an active role in assisting us to maintain the accuracy of your PII. Your prompt notification to us of any changes to your PII will assist us greatly in keeping your information accurate and up-to-date. If we don't agree to make the changes, you may challenge our decision.
If you wish to contact us to access or correct your PII we have, or to inquire or provide feedback about our privacy practices, you can email us at firstname.lastname@example.org.
We will respond to any access requests within 30 days of our receipt of the request.
If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com.
We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You can opt-out of our use and disclosure of your PII for marketing purposes and customer satisfaction surveys, and/or withdraw your prior consent for same, by the methods provided below. Upon requesting an opt out, your consent will be withdrawn. However, please note that it often takes some time to process these requests. Therefore, it is possible that you may receive promotions scheduled prior to our receipt of your withdrawal of consent.
To opt-out of Email Campaigns, you may reply to a promotional or marketing e-mail that you have received from us with the word "Unsubscribe" in the subject line. If you use more than one e-mail address, then send your opt-out e-mail from each of your e-mail addresses.
To opt-out of any other promotional mailings from us and our partners, you may e-mail your request at .
We may also provide additional methods for you to opt-out of having your PII used or disclosed for promotional and marketing purposes, such as by clicking on a checkbox located on the page of our website(s) on which your PII is collected, or otherwise made available when you make reservations.
Please note that your option not to receive promotional and marketing material: (a) will not preclude us from corresponding with you, by e-mail or otherwise, regarding your preexisting business relationship with us (e.g., your account status and activity or our responses to questions or inquiries you pose to us, or confirmations for existing reservations); (b) will not preclude us, including our employees, contractors, agents and other representatives, from accessing and viewing your PII for our internal business purposes; and (c) will not preclude us from disclosing your PII as described in this Privacy Notice for purposes other than sending you promotional and marketing materials.
Our Websites are not directed to children under the age of 13. If you are under the age of 13, then please stop using our website(s) or our products and services and do not provide us with PII of any kind whatsoever.
It is our policy not to knowingly solicit children under the age of 13 for PII or otherwise contact children for any purpose. Further, it is our policy to not knowingly allow children under the age of 13 to use our website(s) or our products and services. We encourage parents and guardians to take an active role in monitoring their children's use of the Internet. It is possible that by fraud or deception, we may receive the PII of children under the age of 13. If we are notified or otherwise become aware of this, we will immediately delete the PII from our servers. If you want to notify us of our receipt of PII by children under the age of 13, please contact us at firstname.lastname@example.org.
This Privacy Notice will be governed by the laws of the Philippines, without regard to its conflict of law principles. By providing any PII to us, you fully understand and unambiguously consent to the transfer of such PII to, and the collection and processing of such PII in, the Philippines and other countries or territories. You agree that any cause of action that may arise under this Privacy Notice will be commenced and be heard in the appropriate court in Philippines. You agree to submit to the personal and exclusive jurisdiction and exclusive venue of the courts located in Philippines.
This Privacy Notice applies to all information we collect or receive, on or after the effective date of this Privacy Notice, from individuals who provide us with such information for the purpose of obtaining products and services from Rent-a-Bike Motorcycle Rental or using our website(s).
We reserve the right, at our discretion, to change, modify, add, or remove portions from this Privacy Notice. If we materially change the way your personal information will be used, we will notify you by way of either prominent posting on our website(s), e-mail and/or postal mail prior to the change becoming effective. We encourage you to periodically review this Privacy Notice in order to keep apprised of any changes.